Suddenlink Reviews

My service base been out for four day's and no one at Suddenlink can tell me when it will be up. I have been on the phone numerous times trying to fix this situation with no luck. Internet has probably been out at least 4 times this year alone with no credit to our account. No one can tell you what the issue is or when the service will be back up. This company may have a higher speed the other other companies but the problem is they have outages at least once a month and you have no way of knowing when it's going to work again. Customer service is horrible. Stay away from this company and go for slower speed rather than very, very unreliable.

My door was knocked on 4 times to be told what was being done its been 3 weeks and they finally bury the cable the so called foreman barely spoke english wouldnt listen and when told of critical time of service being down he just shook his head Suddenlink doesnt care about its customers if your pay on time any problems is a slow response however if you dont pay they cut off your service thats the only thing they do quickly

Today's average speed to Suddenlink's servers 40 miles away is 1.16 Mbps. If you like crazy high ping rates and speeds that are comparable with a 56K modem, then this is the company to go with. Unfortunately, this is a rural area and Suddenlink is the only company in the area. Suddenlink knows this and treats their customers accordingly. Will ditch this looser company as soon as anything else comes available. Starlink where are you?

The only day we had great internet was recently was during a wide spread power outage. We were running on a generator and were likely one of just a few able to use the internet and saw speeds 200 to 300 Mbps.

I have been a customer of Suddenlink since 2008. At one point I had all their products but found myself dropping services over time as performance degraded and technical support was unable to solve the issues. I have found that I would be caught up in a technical support loop with no resolution. The last service I have is their 400Mbps Internet service. The photos attached show what speeds I am getting throughout the day.

When I call technical support, the outsourced responders are professional, empathetic, and readily provide troubleshooting. When they cannot solve the issue, they request a contracted service tech to come to the house. The contracted service techs are professional, empathetic, and readily provide troubleshooting. When they cannot solve the issue, they say they will escalate the issue. I ask a timeline for resolution and I get a range of responses from an honest "I am not sure" to a 2 to 7 day guestimation. After this amount of time passes, I call technical support, and the loop repeats. I have been doing this since Mid January (posting this mid April).

When I decide to terminate my service, I am sent to the retention department. They are professional and empathetic, but they start the technical support loop over. I would actually like resolution as I am in the unfortunate position of only having one choice for broadband internet.

I have had for over 3 years. I have no other provider available. In the 3 years I might have whole service for the entire month maybe 4 times. When I started the time to get a service person was around 3 days. It currently is over a week. I had an appt scheduled for tommorrow. I made 10 days ago. I received a text saying they were canceling my appointment and hoped the problem was gone. Nothing had been done to make it go away. I called in. Was told due to weather outages the apt was canceled. I asked if I would be called with a new date. Was told no. Just keep calling back every couple of weeks to see if we are caught up. They are such a poor company to work for they can't keep service techs.

I purchased internet payed with credit card was surposed to be installed two days later on 7th Jan. That morning they sent tec to wrong address tec would not install my internet, wrong address on work order. That day I spent over seven hours on phone talked to seven different customer service reps. Was hung up on six times finally late that day I got someone to help me. To get get installation I had to get address right which your person who sold me internet put wrong address on work order. I was given a date to install internet 11 day later. 11 days later they sent the tec to another different address luckily this tec hooked my internet up the address on work order is not my address so guess they can figure out where to send bill. Do I get 11 days off bill for there mistakes sudden link has the worst customer service reps I ever encountered. There reps wasn't americans from some towel head country which was impossible to talk english to. I am a disabled veteran serious problem with customer service support needs addressed. I would not recommend this internet service to my enemy shame

My cable service was out for 2 weeks in November and every time I called I reached someone in India who had no idea what was going on. I asked for supervisor call backs several times, but no one ever called. Finally, I filed a complaint with the FCC, and voila', my service came on the next day. Then I was promised a credit on my bill, which I never got. Oh well, I guess it's back to the FCC...

Deserves negative stars. By far worst service I've ever received. Raised my monthly internet fee without telling me. I found out from a friend who told me that her bill went up without warning by $10 (I had been using autopay). After having the displeasure of waiting eons for a customer service representative to get on the line to cancel my service, I find out months later that they've still been charging me. The rep blamed their "faulty system" but claimed that I still owe money for their modem. He also let me know that I was already charged (and I had unknowingly paid) $75 previously for the modem. I never used their modem and it was even stated on my first bill that I had my own. They were going to send my "unpaid" balance to a collection agency. Please do yourself a favor and do me a favor and never work with this company. The initial price may seem good but they will increase the bill in a few months claiming that the promotion expired (duration of promotion was never discussed upon installation) and charge for things you never used. Seriously not worth the high blood pressure.

When they text that service is restored don't believe them. After Laura 4 weeks later our business is dead in the water because we bundled phone and internet. Call ATT and they are willing to pull fiber optic to get business going. Home will be ATT as soon as it's available. They will not get another dime from me as soon as there are any option.

Suddenlink is a joke. I paid my bill on time every month, yet they didn't process my payment till after my due date. Which they have now put as I paid my bill late when I have proof I have always paid it on time. Then when I ask to speak to a supervisor to fix the problem I am told I am not allowed to speak to a supervisor. Then when I ask them why I can't they hang up on me without responding to my question. They have no respect for their customers. They have gotten rude with me for asking why they are claiming my bill is late.

They tryed to fix twice still BAD! Service and no concern or help from suddenlink. I am cancelling service! A waste of money!
STAY AWAY FROM SUDDENLINK!

It's ALL about greed, and no compassion for those in need. After the initial 1 yr contract, they [as of June '20] raised my rate by about $15/month, which, for me, equals about about one months $ for food. What makes it worse, is that SuddenLink is, literally, sole provider as there is no competition in our area; they can, and will charge whatever they like, since there are no other options to choose from. Spoke to their rep over the phone, and their response was: "Too bad, so sad", and make sure you pay us on time! It is what it is... but I don't have to like it!